FREQUENTLY ASKED QUESTIONS (FAQs)

What is Eclinic247?

Eclinic247 is one of the fastest growing online telemedicine platforms in India. We enable qualified healthcare practitioners (HCPs), including doctors, dentists, counsellors and psychologists to connect with patients and provide them with health-related information they seek. The platform also enables the healthcare professionals to provide private consultations to these patients through various channels like e-mail, chat, phone or video calls and VOIP. These consults are supported by proprietary practice tools from Eclinic247 (including electronic medical records, online consultation scheduler, online doctor profiling, patient education & messaging, etc.).

I am interested in using Eclinic247 for my online practice. How do I join?

If you are a healthcare practitioner with the requisite qualifications and have a valid registration to practice in any system of medicine in India (Allopathy, Ayurveda, Unani, Siddha, Homeopathy, Dentistry), you can apply to start using our platform by clicking here.

What qualifications do I need to apply?

You should hold a basic qualification recognized by the Medical Council of India, or the State Medical Councils, or relevant professional regulatory councils, in the medical or dental field that you wish to practice in. Additionally, you should hold a valid registration/licence to practice with the Medical Council of India, State Medical Council or relevant regulatory councils.

Do I need to be available full-time on the Eclinic247 platform?

No. The healthcare practitioners who wish to use the Eclinic247 platform can practice from anywhere and for any number of hours. You will just need to login to our Telemedicine application on your phone or your laptop/desktop. However, in order to make full use of the Eclinic247 platform, you may need to commit to providing healthcare information and consultation responses to registered patients for a specific period of time (such as a specific number of hours per day/ week/month).

What sort of flexibility of schedules can I expect when using the platform?

We typically expect that you will spend at least 10 hours on the platform every week, if we allow you access to use our platform. But beyond this, you have the ability to customize and choose your own schedule. You can change them by working with our coordinators as often as you need. However, we do expect that you commit a schedule to us one week in advance as this will help us showcase your availability to our registered/unregistered users in a way that benefits you.

If I choose to practice on the Eclinic247 platform, will I become an employee of Eclinic247?

No. We will only have a professional services agreement with you for the time that you commit to us. Since this is a non-exclusive agreement, you are free to practice anywhere else you wish, outside of the time you commit to us.

Do I need to have any special equipment/infrastructure to for consulting on the platform?

You can use the services on our platform to connect with patients and provide consults either on your mobile phone or through your laptop/desktop. For mobile phones, you should have Android OS version 4.1 or above (plus a 3G data connection if you wish to provide video consults). If you use a desktop/laptop, it should have a high-quality webcam (inbuilt or external) and a broadband connection (with speed of 3Mbps, or above).

How will I know how to use the platform?

Once you sign the agreement to use our platform and provide us with all the requisite details when applying to us, we will check your qualifications and information (credentials). If we are satisfied, we will then create an account for you and share the login details with you. Post this; our coordinators will get in touch with you to take you through some basic training on how to use the platform. This will be very simple and will hardly take more than 15 minutes of your time.

How will I get paid for any services I render to patients through the platform?

All payments that have been agreed, as per the professional services agreement with you, for services you render to patients through the platform will be transferred to your bank account at the end of each calendar month. You will be providing us with your bank details at the time of registering on the platform.

Are there any other details I need to know before I register to use the Eclinic247 platform?

You can access a complete record of all the terms and conditions you need to know before registering with us, by reading our TERMS OF USE FOR HCP’s and PRIVACY POLICY.